Focused Agility
Who are they?
Focused Agility creates digital products for a diverse clientele in North America, the UK, EU, and Australia. Most of their customers operate high-volume e-commerce sites that receive traffic at all hours and in multiple languages.
What needs to be done?
Focused Agility needed a single trusted partner for their installed base and new customers for dedicated 24×7 customer service via helpdesk. Additionally, Owlies’ staff needed to integrate with Focused Agility’s staff for any tech issues with over two hundred websites.
What we achieved
Owlies stood up a dedicated team for Focused Agility and their customers. We assigned a portfolio manager, two team leads per shift, two tech associates per shift, and a multilingual contingent of customer service specialists. In less than thirty days we had integrated with each of Focused Agility’s customer’s websites, and to date, we have had +136,000 successful customer interactions.